Running the circuit from Gestione
What the PuntiSmart team sees and does on puntismart.it: the health of the business, every shop's subscription, the plans on sale, the circuit's own settings, and who to phone today. Each journey is a real walk through the redesigned app on demo data — one screen, one sentence.
I open Gestione and see how the circuit is doing
The one screen that answers “is the business healthy today”, and what each figure opens.
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puntismart.it/accedi/

01 The PuntiSmart login on the public host — Il pannello della tua attività — where the PuntiSmart team and shop owners sign in and customers never do; Non hai ancora PuntiSmart? Iniziamo points at the signup wizard.
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puntismart.it/

02 10 negozi · 5 da seguire over four tiles — Ricavo mensile 236,00 € (the frozen plan prices of the four paying shops, add-ons out), Negozi paganti 4 against 30 days ago, In prova 3, Da seguire 5 — and the caption under the tiles says what each number measures.
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puntismart.it/

03 The whole page: Negozi da seguire is five rows with one reason chip each, in priority order — Sospeso (Pizzeria, read-only since 11/09), In ritardo (Palestra, since 12/09), Prova in scadenza (Libreria, ends 19/09), Nessuna visita (Erboristeria, created 08/09, 0 visits), Senza operatori (Gelateria, created 15/09) — each row what to say on the phone, and Stato degli abbonamenti at the foot is the distribution as chip links (In prova 3 · Attivo 4 · In ritardo 1 · Sola lettura 1 · Disdetto 1).
The book of shops, and a new one
The list Gestione lives in, and how a shop that phoned in gets created and made listable before its owner ever logs in.
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puntismart.it/negozi/

01 Ten shops with state, plan, member count, Ultima scansione (ieri for every shop still scanning, 21 giorni fa for the cancelled Fioreria, — for the two that never did) and creation date; the chips read Tutti 10 · In prova 3 · Attivi 4 · In ritardo 1 · Sola lettura 1 · Disdetti 1 · Senza piano 0 · Da seguire 5, the search box finds a shop by name or identifier, and under the Da seguire chip the columns give way to Motivo.
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puntismart.it/negozi/nuovo/

02 The new-shop form filled in — Panificio Bianchi, panificio@bianchi.example.com, the plan ladder in price order with today's price frozen for good (Pro — 49,00 € al mese), Raccolta punti or Cashback, then Categoria (Panificio) and Città · Provincia (Parma, PR); the lede says the shop appears in the public directory once its owner has registered a card.
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puntismart.it/negozi/panificio-bianchi/

03 Negozio creato. L'invito è stato inviato. — the shop's page in two columns: Pro · In prova · 49,00 € + IVA · Prova fino al 01/10/2026, Carta non ancora registrata, every Pro module Compreso nel piano and the two others at 12,00 € al mese with a switch, 100 starter credits; Titolare · Invitato · Ultimo accesso mai, Personale 0 operatori, Dati with Parma, PR and Non in elenco, and Accordi · Registra l'accordo with nothing accepted yet.
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puntismart.it/negozi/panificio-bianchi/accordo/

04 Registering the signed DPA is a deliberate page: today's date, not editable, and until it is done the shop cannot add new customers while the ones it has keep collecting points; confirming returns to the shop's page with Accordo registrato. Il negozio può aggiungere clienti. and the row Accordo sul trattamento dei dati v1 · 17/09/2026 · registrato da Gestione.
A shop's subscription over time
What the plan panel says at each stage of one shop's life — trial, paying, late, read-only, cancelled — on five shops that are each at one stage.
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puntismart.it/negozi/libreria-il-segnalibro/

01 A trial with a card: Base · In prova · 29,00 € + IVA · Prova fino al 19/09/2026 · Carta registrata: alla fine della prova paga da sola, Cambia piano open, 6 clienti in the title row and Pagina pubblica · Vedi la pagina under Dati.
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puntismart.it/negozi/bar-rossi/

02 Paying: Base · Attivo · Prossimo rinnovo il 11/10/2026 for 22 clienti, and in Moduli the Eventi add-on reads Attivo, venduto a parte · 7,00 € al mese with its switch on while the other priced modules have theirs off; Crediti SMS shows the pack the shop bought — 1.049 left, Ultimo accredito 1.000 · ricarica, il 07/09/2026.
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puntismart.it/negozi/palestra-olimpia/

03 Late: Pro · In ritardo · In ritardo dal 12/09/2026 · Sola lettura dal 26/09/2026 — the 14-day clock started when the last invoice failed; Cambia piano is gone and Disdici l'abbonamento stays, with 16 clienti still collecting.
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puntismart.it/negozi/pizzeria-vesuvio/

04 Read-only: Base · Sola lettura · In ritardo dal 28/08/2026 · Sola lettura dal 11/09/2026 — the grace sweep moved it; 12 clienti behind a subscription that stopped paying, so the shop still scans and pays out its cashback but cannot enrol, send, configure or export.
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puntismart.it/negozi/fioreria-petali/

05 Cancelled: Base · Disdetto · Disdetto il 28/08/2026, every priced module says Serve un abbonamento aperto with its switch greyed out, and the only door is Riattiva l'abbonamento; 8 clienti — members, points and cards are all still there.
I change a shop's plan, stop one, win one back
The three subscription actions Gestione owns, each its own page with its result.
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puntismart.it/negozi/bar-rossi/abbonamento/piano/

01 Bar Rossi oggi è su Base a 29,00 € mensile: the change starts now, the shop pays today's price of the new plan, the difference goes on the next invoice, and an add-on the new plan includes is dropped; Pro — 49,00 € al mese and Completo — 79,00 € al mese are the choices.
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puntismart.it/negozi/bar-rossi/

02 After choosing Pro: Piano cambiato: la differenza va sulla prossima fattura. Tolti perché compresi nel nuovo piano: Eventi.; the panel now reads Pro · Attivo · 49,00 € + IVA · Prossimo rinnovo il 11/10/2026 and Eventi, Prenotazioni and Carnet are Compreso nel piano.
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puntismart.it/negozi/palestra-olimpia/abbonamento/disdici/

03 Cancelling a late shop: L'abbonamento di Palestra Olimpia viene disdetto e il pagamento si ferma subito — nothing is deleted, the shop keeps scanning and handing out rewards, it can no longer add customers, send, change the scheme or export, and it can be reactivated any time; confirming returns to the shop's page with Abbonamento disdetto. I clienti e i punti restano dove sono. and the panel at Pro · Disdetto · Disdetto il 17/09/2026.
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puntismart.it/negozi/fioreria-petali/

04 Fioreria Petali after Riattiva l'abbonamento: Abbonamento riattivato. Il negozio ha di nuovo accesso completo.; the panel reads Base · In ritardo · In ritardo dal 17/09/2026 · Sola lettura dal 01/10/2026 — the shop restarts 14 days from read-only — and Cambia piano stays hidden until they pay.
Who to phone today
The two shops that never started, and the one act Gestione has for each.
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puntismart.it/negozi/erboristeria-la-salvia/

01 Nine days into a trial with the card on file (Base · In prova · Prova fino al 22/09/2026 · Carta registrata), Personale 1 operatore, the owner Attivo and 0 clienti: nothing is wrong with the account — someone has to show them the first scan.
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puntismart.it/negozi/gelateria-nonna-lia/

02 The owner never came in: Titolare · Accesso Invitato · Ultimo accesso mai, Personale 0 operatori, a trial on Pro with Carta non ancora registrata, and Invita di nuovo in the panel's header — the one act Gestione has, a confirmation page that sends a new link and stops the old one, and returns here with Invito inviato di nuovo.
A shop's modules and SMS credits
Everything a shop has beyond its plan, and how Gestione turns it on, off, and tops it up.
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puntismart.it/negozi/libreria-il-segnalibro/

01 After switching Eventi on: Modulo attivato per questo negozio.; the row reads Eventi · Attivo, venduto a parte · 7,00 € al mese, billed with the plan at the same date, and the switch the other way is a confirmation page (Togli il modulo).
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puntismart.it/negozi/libreria-il-segnalibro/crediti/

03 Libreria Il Segnalibro ha 94 crediti per i messaggi: adding credits by hand — 200, with a reason the shop reads in its own ledger — and the lede says what is added here can never be taken away, because the credit ledger only ever adds.
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puntismart.it/negozi/libreria-il-segnalibro/

04 After adding 200: Crediti aggiunti., and the Crediti SMS panel at the foot of the left column reads Saldo 294 and Ultimo accredito 200 · crediti omaggio, il 17/09/2026 — the panel names the kind of credit, not the reason typed.
What I sell — Piani
The plan ladder, the add-on and pack prices, and the card a shop sees.
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puntismart.it/piani/

01 3 piani · 3 in vendita: Base 29,00 €, Pro 49,00 €, Completo 79,00 €, each with the modules it includes (Messaggi · Eventi, Prenotazioni, Messaggi, Carnet · Tutti i moduli) and how many shops sit on it — 4 · 5 · 2 now that Panificio Bianchi joined on Pro and Bar Rossi moved up; Vedi come i negozi la vedono opens the public price page.
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puntismart.it/piani/base/modifica/

02 The form on the left with the price changed to 32, and on the right Come lo vede il negozio: the public plan card updating live to 32,00 € + IVA al mese as you type; the lede says the new price is for shops signing up from now and chi è già iscritto continua a pagare quello che ha concordato, with 4 negozi su questo piano and Ritira dalla vendita in the side panel (not saved).
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puntismart.it/piani/moduli/

03 5 moduli con un prezzo: Raccolta punti · Sempre incluso, Messaggi · Senza prezzo (it cannot be sold outside a plan), and Eventi 7,00 €, Prenotazioni 12,00 €, Catalogo prodotti 12,00 €, Menu di sala 12,00 €, Carnet 9,00 € each In vendita with an edit of its own.
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puntismart.it/piani/ricariche/

04 3 ricariche in vendita. Crediti per gli SMS, prezzo una tantum.: 250 messaggi 12,00 €, 1.000 messaggi 35,00 €, 2.500 messaggi 79,00 €, each with Modifica prezzo and Togli dalla vendita.
What I ask and what I publish — Circuito
The circuit's own settings — the signup questions, the SMS sender, and the legal texts as revisions.
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puntismart.it/circuito/

01 Scheda cliente: the questions every customer answers once for the whole circuit, in drag order — Nome (Testo breve · campo di sistema, required), Data di nascita (Data · campo di sistema), Come ci hai conosciuto? (Scelta singola with its five options) — each with an Attiva switch; the lede says the phone number is always asked and a person answers only once.
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puntismart.it/circuito/domande/aggiungi/

02 In un tocco: the unused built-in columns and presets (+ Email · + CAP · + Città · + Indirizzo · + Genere · + Professione · + Cosa ti interessa di più?) as one-tap buttons, Serate che ti interessano marked dato particolare; beneath, Oppure scrivila tu — the question, an explanation, the kind of answer, Obbligatoria (never on a special-category question) and the Article 9 flag.
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puntismart.it/circuito/documenti/

03 Documenti: Informativa privacy · Revisione 2, Termini di servizio · Revisione 1, Accordo sul trattamento dei dati · Revisione 1, each with Revisioni and Pubblica una nuova revisione; the lede says a publication is a new revision and whoever already accepted stays bound to the words they read then.
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puntismart.it/circuito/documenti/informativa/

04 The notice's history: Informativa privacy · 2 revisioni, Revisione 2 · in vigore and Revisione 1 each readable with its date and time; Pubblica una nuova revisione in the title row prefills the current text and writes revision 3 only if the words changed.
The console: what my team did
The one thing that lives on the hidden hostname — the raw-data door and the audit trail of every action taken across a shop boundary.
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console.puntismart.it/

01 Console PuntiSmart on the hidden hostname: one door, Dati — La porta di servizio sui dati: ogni tabella così com'è., and a sidebar of Home · Account · Console; the login here reads La console di PuntiSmart with no signup line, and Gestione's own credentials on this host answer Pagina non trovata and leave a security.cross_reseller_access row.
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console.puntismart.it/admin/core/auditlog/

02 Django's admin in PuntiSmart's blue and type, newest first: security.cross_reseller_access (the refused login), messaging.credits_granted · Crediti omaggio +200, module.assigned · events, invitation.issued (Gelateria's owner), subscription.reactivated, subscription.cancelled, subscription.plan_changed, module.removed · events, merchant.dpa_recorded, invitation.issued, merchant.created and subscription.created · Panificio Bianchi — every action from journeys 2–6 with its actor, then the seed's own rows; a row's detail holds the before and after.